Effective date: July 30, 2026
SimplySoft.io, operating as SimplySub (“SimplySub,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit the SimplySub website, create an account, or use the SimplySub platform and related services.
This Privacy Policy applies to the public SimplySub website and the authenticated SimplySub platform. It does not apply to third-party websites, services, or applications that maintain their own privacy policies.
SimplySub provides business-management software to contractors and trade businesses.
For information entered, uploaded, or connected by a SimplySub customer, the customer generally determines what information is collected and how it is used. In these circumstances, SimplySub processes the information on the customer’s behalf.
SimplySub customers are responsible for:
If your information was entered into SimplySub by your employer or another business, you should normally contact that organization first with questions or privacy requests.
SimplySub separately determines how information is used for its own account administration, billing, security, support, analytics, marketing, and legal-compliance purposes.
A. Account and Contact Information
B. Customer and Business Records
Customers may enter or upload information concerning employees, subcontractors, customers and customer contacts, vendors and suppliers, and sales prospects. This information may include:
C. Workforce and Payroll-Related Information
Depending on how a customer configures and uses SimplySub, the platform may process:
SimplySub is not designed to intentionally collect Social Security numbers, tax identification numbers, bank account numbers, complete payment-card information, medical information, or criminal-history information. Customers should not enter or upload this information unless a SimplySub feature expressly requests it and the customer has the legal authority to provide it.
D. Location Information
SimplySub may process:
SimplySub does not use employee mobile devices for continuous background location tracking. Customers are responsible for notifying workers and obtaining any legally required consent before enabling location-related features. GPS information may be received through integrations such as OneStep GPS and US Fleet Tracking.
E. Communications and Content
SimplySub may process or store transactional emails, SMS or text messages, estimate and invoice communications, internal notes and comments, customer-support communications, writing-assistance content, and job or project summaries.
Emails may be delivered using SendGrid, and text messages may be delivered using ClickSend. These providers process the information required to deliver and manage the applicable communication.
F. Device and Usage Information
When you visit or use SimplySub, we may automatically collect:
The platform may request access to device location, the photo library or files you select, and the microphone when needed for a feature. Device permissions can generally be controlled through the device’s settings.
We use cookies and similar technologies to keep users signed in, maintain secure sessions, remember preferences, understand how the website and platform are used, diagnose errors, improve performance, measure advertising results, and support interest-based advertising.
We currently use services that may include Google Analytics, Google advertising technologies, Meta Pixel, and PostHog.
PostHog is used on the public website and authenticated platform for product analytics and session replay. Sensitive fields are configured to be masked in session replays.
Google and Meta may use cookies or similar identifiers to measure advertising performance and support targeted or interest-based advertising. Information disclosed for these purposes may be considered “sharing,” targeted advertising, or a “sale” under certain privacy laws, even when no money is exchanged.
SimplySub does not sell personal information for money.
Nonessential analytics and advertising technologies may load automatically. You can manage cookies through your browser settings and use opt-out controls offered by Google, Meta, and other applicable providers. Blocking cookies may affect certain website or platform functions.
We may receive information from services that a customer chooses to connect, including:
The information received depends on the integration, the permissions granted, and the customer’s configuration.
Disconnecting an integration stops future authorized exchanges but does not automatically delete information previously imported into SimplySub. Previously imported information remains until it is separately deleted or the applicable account is deleted under our retention practices.
Third-party services have their own privacy policies and terms. Customers should review those policies before enabling an integration.
SimplySub subscription billing is managed through Chargebee. SimplySub customers may use Stripe Connect to collect payments from their own customers. Chargebee, Stripe, and associated financial institutions may process payment information according to their own privacy policies and terms.
SimplySub may receive billing and transaction details such as subscription status, transaction identifiers, payment status, amounts, dates, and limited payment-method information.
SimplySub uses a privately hosted artificial intelligence model to provide features such as writing and message assistance and job or project summaries.
Information processed by these features is not sent to an external AI model provider and is not used to train public or third-party AI models.
AI-generated content may be incomplete or inaccurate. Users are responsible for reviewing generated content before relying on, sending, or publishing it. SimplySub does not use these AI features to make employment, credit, insurance, legal, or similarly significant decisions about individuals.
We use information to:
We may also use aggregated or de-identified information that cannot reasonably be linked to an identifiable individual.
A. Service Providers
We may disclose information to service providers supporting hosting, infrastructure, databases, backups, email and SMS delivery, billing and payment processing, analytics, advertising, error monitoring, authentication, customer support, security, and fraud prevention. These providers receive information according to the services they perform for us.
B. Customer-Directed Disclosures
We disclose information when a customer enables an integration, sends a communication, processes a payment, shares a document, or otherwise directs us to provide information to another party.
C. Authorized Account Users
Information may be accessible to account owners, administrators, managers, or other users according to permissions configured by the customer.
D. Legal and Safety Reasons
We may disclose information when reasonably necessary to comply with applicable law or a valid legal request, protect rights and safety, investigate fraud or security incidents, enforce our agreements, or establish, exercise, or defend legal claims.
E. Business Transactions
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
We retain information for as long as necessary to provide the service, fulfill the purposes described in this Privacy Policy, and meet applicable legal and business requirements.
Customer account data is generally scheduled for deletion 30 days after account cancellation.
Some information may be retained longer when reasonably necessary for billing, tax, accounting, and transaction records; security and fraud-prevention logs; legal disputes, investigations, and preservation obligations; enforcing agreements; or complying with applicable law. Backup copies may remain until removed through the normal backup lifecycle.
SimplySub uses administrative and technical safeguards designed to protect information, including HTTPS and TLS encryption while information is transmitted, role-based access controls, routine backups, security logging and monitoring, and restrictions on employee and support access.
No method of storage or transmission is completely secure. We cannot guarantee absolute security, but we work to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
Customers are responsible for maintaining secure credentials, managing user access, and promptly notifying SimplySub of suspected unauthorized account activity.
Depending on where you live and subject to applicable law, you may have the right to:
To submit a request, email support@simplysub.com. We may need to verify your identity and authority before completing a request.
Requests concerning information controlled by a SimplySub customer must generally come from an account owner or administrator. Employees, subcontractors, customer contacts, and other individuals should normally contact the business that collected their information first. We will assist our customer in responding when appropriate.
Canadian residents may request access to personal information held about them and ask that inaccurate or incomplete information be corrected. They may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.
Some rights are subject to legal exceptions. We may retain information where required by law or where necessary for security, fraud prevention, legal claims, or other permitted purposes.
You may opt out of SimplySub marketing emails by using the unsubscribe link included in those messages or by contacting us. Opting out of marketing does not prevent us from sending service-related communications, including account, billing, security, transaction, and support notices.
Text-message recipients may use the opt-out instructions included in applicable messages. Message and data rates may apply.
SimplySub is intended for business use by adults and is not intended for anyone under 18. We do not knowingly collect personal information directly from children.
Customers should not create accounts for minors or use SimplySub to store information about minors. If you believe information about a minor has been provided to SimplySub, contact us at support@simplysub.com.
SimplySub currently serves customers in the United States and Canada. SimplySub’s production systems and customer data are hosted in the United States.
If you access SimplySub from Canada or another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location. Information processed in the United States may be subject to lawful access by U.S. courts, law-enforcement agencies, or government authorities.
SimplySub may contain links to third-party websites or enable connections with third-party services. We do not control the privacy, security, or content practices of those third parties. Their collection and use of information are governed by their own policies.
We may update this Privacy Policy to reflect changes to SimplySub, our information practices, or applicable requirements. When we update the policy, we will revise the effective date. If changes are material, we may notify account owners by email.
If you have questions, concerns, or privacy requests, contact us:
SimplySoft.io
13200 Strickland Rd., Suite 114-235
Raleigh, NC 27613
United States
Email: support@simplysub.com
Phone: +1 (919) 376-7225
Website: https://simplysub.com