SimplySub’s two-way text messaging gives subcontractors a simple way to communicate with customers without losing important conversations across individual phones.
Team members with access to the SMS Inbox can view shared customer conversations, send new messages, reply to existing threads, and see incoming customer responses directly inside SimplySub. Because the conversation history is shared, your office and field teams can stay on the same page about what has already been discussed with each customer.
What this Feature Spotlight covers
In this video, you’ll see how to:
- Access the SimplySub SMS Inbox from desktop or mobile
- Control access to text messaging through SimplySub security groups
- Start a new text conversation with a customer
- Open an existing conversation and review previous messages
- Send replies directly from SimplySub
- Receive customer responses inside the conversation thread
- Keep customer communication visible to authorized team members
Why it matters
Customer communication can quickly become difficult to track when conversations are spread across employees’ personal phones. A shared text messaging inbox gives authorized team members the context they need without asking who spoke with the customer last or what was already discussed.
That can be especially useful for scheduling, job updates, follow-up questions, and other everyday communication between subcontractors and their customers.
Built to stay simple
SimplySub keeps the workflow familiar. Choose a customer, type your message, and send it. Incoming replies appear directly in the conversation so your team can continue communicating without switching to a separate texting platform.
SimplySub plans also include a monthly text messaging allowance, with the option to add additional messaging credits when needed.